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Industry Benchmark

E-Commerce PCI Compliance Benchmark

PCI compliance benchmarks for e-commerce merchants. Based on 1,203 online retail and digital commerce organisations.

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890
Avg Audit Hours
annually
720
Median Hours
50th percentile
$142k
Avg Annual Cost
USD
58/100
Maturity Score
Developing
52d
Avg Remediation
per finding
48%
Automation Rate
evidence automated

Audit Hours Percentile Distribution

420
P25 (Top 25%)
720
P50 (Median)
1,120
P75
1,680
P90 (Highest 10%)
Distribution range (hours)
0 hrs1,680 hrs

Common Remediation Bottlenecks

JavaScript skimming prevention evidence74%
Third-party checkout scope66%
Manual evidence collection58%
ASV scan remediation42%

Common SAQ Types in E-Commerce

SAQ-A
48% of orgs
SAQ-A-EP
32% of orgs
SAQ-D (Merchant)
14% of orgs
SAQ-C-VT
6% of orgs

Frequently Asked Questions

What SAQ type does a typical e-commerce merchant need?

Most e-commerce merchants qualify for SAQ-A (48%) if they fully outsource payment processing to a PCI-compliant provider and only use iframes or redirects. Those who host their own payment pages or have custom JavaScript on checkout pages typically require SAQ-A-EP or higher.

What is the PCI DSS requirement for JavaScript skimming prevention?

PCI DSS v4.0 Requirement 6.4.3 introduced mandatory controls to authorise, monitor, and maintain an inventory of all payment page scripts. This was the top bottleneck for e-commerce merchants, affecting 74% of surveyed organisations and requiring significant engineering effort to implement.

How do third-party checkouts affect e-commerce PCI scope?

Third-party checkout providers (Stripe, Braintree, Shopify Payments, etc.) can dramatically reduce PCI scope for e-commerce merchants. However, any custom JavaScript on the checkout page, cart functionality that stores session data, or post-order processing that touches card data can expand scope back to SAQ-A-EP or SAQ-D.

How often do e-commerce merchants need ASV scans?

Approved Scanning Vendor (ASV) quarterly external vulnerability scans are required for all SAQ-A-EP, SAQ-C-VT, and SAQ-D merchants. E-commerce merchants often struggle with ASV scan remediation due to third-party components, CDN-delivered scripts, and dynamically loaded checkout widgets introducing vulnerabilities outside their direct control.

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Based on n=1,203 e-commerce organisations. Updated weekly.