How Can We Help?
Our support team is here to help you succeed with your compliance assessments
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Chat with our support team in real-time for immediate assistance with technical issues.
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support@grctrack.comPriority Support
Enterprise customers receive dedicated support with faster response times and a named account manager.
For Professional & Enterprise plans
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Frequently Asked Questions
How do I reset my password?
Click "Forgot Password" on the login page at app.grctrack.com. Enter your email address and you will receive a password reset link within a few minutes.
How do I invite team members to my organization?
Navigate to Settings > Team in your dashboard. Click "Invite User" and enter their email address. You can assign roles including Admin, QSA, or Client access levels.
Can I export my assessment data?
Yes. From any assessment, click the Export button to download your data in multiple formats including PDF reports, Excel spreadsheets, and JSON for API integration.
How do I link evidence to multiple frameworks?
When uploading evidence, use the framework mapping feature to select all applicable frameworks. GRCTrack will automatically link the evidence to matching requirements across frameworks.
What browsers are supported?
GRCTrack supports the latest versions of Chrome, Firefox, Safari, and Edge. We recommend using Chrome for the best experience.
How do I upgrade my subscription plan?
Contact our sales team at sales@grctrack.com or use the in-app chat to discuss upgrading your plan. We offer Merchant, Professional, and Enterprise tiers.
Existing Customers
Access the full support portal through your GRCTrack dashboard to submit tickets, track issues, view your support history, and access priority assistance.
Go to Support PortalNeed to Speak with Sales?
Interested in GRCTrack for your organization? Our sales team can help you find the right plan and answer any questions about features and pricing.